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1. What umenu is

umenu is a booking platform for independent cafés and restaurants. Each venue runs its own business and sets its own menu, prices, opening hours and deposit rules. The platform takes the booking and passes it to the venue; the meal, the order and the payment for it are between the guest and the venue.

2. Bookings

A booking is confirmed only when the venue accepts it. Arrive on time; a venue may release a table held for more than 15 minutes without word from you. Write the number of guests, allergies and special wishes in the comment so the venue can prepare.

3. Deposits, cancellation and changes

Where a venue asks for a deposit, the amount is shown before you book and is taken off your bill. Cancel or change a table booking at least 3 hours in advance and an event at least 72 hours in advance; after that the venue may keep the deposit. Write to the venue or to us to cancel.

4. Menus, prices and allergies

Menus and prices on the site are published by the venues and may change. The price on your bill is the venue's price on the day. Allergy information comes from the venue; always tell the staff about allergies again when you order.

5. Takeaway and delivery

Takeaway orders are prepared for the time you choose and held for 30 minutes. Delivery, where offered, is carried out by the venue or its courier; delivery times are estimates and a delivery fee may apply.

6. Gift cards

Gift cards bought on the site are valid for 12 months at any venue on the map that accepts them and cannot be exchanged for cash.

7. Reviews and complaints

After a confirmed visit guests and venues can rate each other. Complaints are seen only by the moderator of your region. Venues with repeated well-founded complaints are removed from the map. Using the platform is free for guests.

8. Contact

Questions? Contact us at [email protected].

Last updated: October 2026